Pew Pew Toronto, Toronto

Event Lead and Instructor, Pew Pew Entertainment, Toronto (June '22 - Jan '24)

As an Event Lead and Instructor, I provided outstanding customer support and led both virtual and in-person gaming events to deliver memorable and well-coordinated experiences.

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Key Contributions:

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• Customer Engagement & Problem Solving:

Registered customers, checked waivers, and guided 50+ clients daily on safety practices and standards, ensuring a safe and enjoyable experience for B2B and B2C audiences.

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• Digital Media & Social Interaction:

Actively monitored and engaged on digital platforms, enhancing customer interaction through timely responses on TikTok and Instagram and managing content on websites, emails, and videos.

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• Process Improvement & Team Collaboration:

Worked with the team to streamline event processes, using data-driven insights to optimize event planning and execution, leading to improved client satisfaction.

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• Event Logistics & Execution:

Oversaw all logistical elements, from vendor contracts (F&B, Photobooths) to space setups, ensuring smooth event flow and a seamless customer journey.

 

This role enhanced my skills in customer service, digital engagement, and efficient event execution, all contributing to high client satisfaction and positive feedback.